Privacy policy

This page explains how we use the information collected through the Thau Conciergerie contact form and how you can exercise your rights.

Who is responsible for your data?

SAS Thau Conciergerie, 1A rue de Berlin, 34200 Sète, France, is the controller for enquiries sent to its team. For any questions, contact contact@thauconciergerie.fr or +33 4 13 33 43 34. Company information is available in our legal notice.

What information do we collect?

The form collects your name, email address, enquiry subject and message. For rental management or private concierge enquiries, we also ask for the property's location and type. Your phone number and other details about the property or stay are optional. Required fields are marked with an asterisk; without this information, we cannot process your enquiry through the form.

Please do not include passwords, bank details or other sensitive information in your message.

Why do we use this information?

We use it to understand your needs, reply to you and, where appropriate, prepare a service proposal. When you request a quote or arrange a service, processing is based on steps taken at your request before entering into a contract. For other enquiries, it is based on our legitimate interest in responding to people who contact us.

Sending the form does not subscribe you to a newsletter. It does not transfer your enquiry to Notion or a CRM.

Who receives your enquiry?

Your enquiry is sent by email to contact@thauconciergerie.fr and is accessible to authorised members of our team. Hosting, email and security providers process data as necessary to deliver their services. Gandi hosts this website. The new contact form does not create an enquiry register in WordPress.

How long do we keep enquiries?

If an enquiry does not lead to a customer relationship, correspondence is kept for 12 months after the last contact, then deleted or anonymised. If it leads to a service, the information needed is added to the customer file and kept for the duration of the contractual relationship and in accordance with the obligations applicable to the documents concerned.

How is the form protected?

Checks limit automated submissions and abusive messages. A technical identifier derived from the IP address is used to limit the frequency of enquiries; its counter expires after 15 minutes without a new accepted submission. Security tools and the hosting provider may also process technical logs to protect the website.

What are your rights?

Subject to the conditions set by applicable regulations, you may request access to your data, correction, erasure, restriction of processing and, where applicable, data portability. You may also object to processing based on our legitimate interest for reasons relating to your particular situation.

To exercise your rights, email contact@thauconciergerie.fr, explaining your request. You may also lodge a complaint with the French data protection authority (CNIL).

Cookies and online bookings

You can read our cookie policy and manage your preferences using the consent button on the website. Accommodation bookings take place on the Avantio booking website, where information specific to bookings and payments is provided.

Last revised: 4 November 2026.